Roster planner
Not approved
6 coverage gaps
20 agents rostered · 0 unavailable
| Channel | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Chat | 3/3 | 4/4 | 5/5 | 6/6 | 7/5 | 7/4 | 7/5 | 7/5 | 5/5 | 4/4 | 4/3 | 3/3 |
| Phone | 2/3 | 3/4 | 3/4 | 3/4 | 5/4 | 5/3 | 5/3 | 5/4 | 4/4 | 3/3 | 2/2 | 2/2 |
| 2/3 | 3/4 | 4/4 | 4/4 | 5/4 | 5/3 | 5/3 | 5/4 | 4/4 | 3/3 | 2/2 | 2/2 |
Each cell shows rostered / needed. Needs use Erlang C for chat (80% in 60 s) and phone (80% in 20 s), and workload at 85% occupancy for email.
Recommended shifts
Agent
8910111213141516171819
Bayo09:00–17:00
Chika08:00–16:00
Efe09:00–17:00
Gbenga12:00–20:00
Halima12:00–20:00
Jumoke08:00–12:00
Kemi16:00–20:00
Musa08:00–14:00
Peter08:00–16:00
Rasheed08:00–16:00
Sade10:00–18:00
Ada09:00–17:00
Dayo11:00–19:00
Ike08:00–16:00
Lanre12:00–20:00
Ngozi14:00–20:00
Ope08:00–16:00
Tobi12:00–20:00
Funmi10:00–18:00
Queen12:00–20:00